Returns & Exchanges Policy

At Canadian Trendly, your satisfaction is our top priority. We want you to feel confident when shopping with us, which is why we have established a straightforward and customer-friendly returns and exchanges policy. We understand that sometimes an item may not meet your expectations, and we are here to make the process of returning or exchanging it as simple and stress-free as possible.

Eligibility

We accept returns and exchanges on most items within a specific period from the date of delivery. To be eligible, products must be in new, unused condition, with all original tags attached and packaging intact. Items must not be worn, washed, or altered in any way. This ensures that we can properly inspect and, if necessary, resell the merchandise.

Items Not Eligible for Return

For hygiene and safety reasons, certain categories of goods are not eligible for return or exchange. This includes swimwear, lingerie, and other intimate apparel if the hygiene seal has been removed. Additionally, final sale items, gift cards, and personalized or custom-made products cannot be returned or exchanged unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

If you wish to return or exchange an item, please log into your account on our website and navigate to the “My Orders” section. From there, you can submit a return request and follow the instructions provided. Once your request is approved, you will receive further details on how to proceed. Please ensure that all items are securely packaged to prevent damage during transit.

Refunds and Exchanges

Once we receive your returned item and confirm that it meets our return criteria, we will process your refund or exchange. Refunds will be issued to the original payment method used during purchase. Please allow a few business days for the transaction to appear on your account, depending on your financial institution’s processing times. For exchanges, we will ship the new item as soon as the returned product is received and inspected.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team immediately. We are committed to resolving such issues promptly and will arrange for a replacement or refund at no additional cost. We may request photos or other documentation to assess the situation and ensure a swift resolution.

Responsibility of the Customer

While we make every effort to pack your orders with care, it is your responsibility to ensure that returned items are properly packaged and shipped back to us. We recommend using a trackable shipping method to avoid any issues during return transit. Please note that we are not liable for returns that are lost or damaged in transit if they are not shipped with tracking.

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on this page, so we encourage you to review it periodically.

Thank you for choosing Canadian Trendly. We are dedicated to providing you with a positive and satisfying shopping experience.